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Shipping Policy

All of our products are made to order by hand in our warehouse.

Each sign is hand-packed in protective foam packaging, secured with foil and tape and places in double-sturdy cardboard box for shipping. Read more about our packaging here.

Some of our products like our neon accessories are located in a different warehouse, so if you order more than one item they may arrive as two separate packages, at no extra costs to you. 

Shipping Times

Shipping times consist of order processing and manufacturing time (7 - 14 business days) and delivery time listed below. Processing & manufacturing times for each order depends on the size and complexity of the design.

Please note that due to COVID-19 shipping carriers experience small delays which are unfortunately out of our control.

Your tracking code for your order will be included in your shipping confirmation email. 

USA, Canada & UK: 5 - 10 business days

EU: 5 - 10 business days

Rest of the World: 7 - 20 business days

Import Fees & Duties

Certain countries may be subject to duties & import fees, which depend on the delivery country and the size of the package (and its value). 

This is a standard procedure for any item bought online and is entirely out of our hands - many orders won't be subject to import fees, but for those that are, please be aware that these fees are the responsibility of the customer and are not covered by Neon Aesthetic Co.