Due to made-to-order (custom-made) nature of the products, Neon Aesthetic Co.® offers returns and refunds only on faulty products or products damaged in transit.
If you received a product that has been damaged in transit or has manufacturing faults, we will make every effort to resolve the issue by a way of repair, replacement, partial refund or a full refund.
The resolution offered is at the sole discretion of Neon Aesthetic Co.® on case to case basis and depending on the nature of the issue.
For returns and refunds, please email us immediately (latest within 7 days of receipt of your sign) at firstname.lastname@example.org, providing photos or videos to support your request for return or refund. Once all the information has been evaluated, our team will reach out offering a solution for you.
Please note in order to offer partial or full refund, we request that the product is sent back to us in original packaging, including booklets, electric cords and other items that were originally included in your delivery. The shipping costs are paid for by the customer. Following receipt and inspection of the product, the refund can be issued immediately using the same payment method used at checkout (card or paypal refund).
Neon Aesthetic Co.® offers 24 hours cancellation policy - once you submitted your order, you're free to change your mind and email us within 24 hours of placing your order. Your order will be cancelled and refunded in full immediately.
Cancellation requests submitted after 24 hours will not be honored due to the fact that the order has been already sent to our fulfillment team and cannot be cancelled at that stage.
Neon Aesthetic Co.® offers a two year warranty for all electrical parts of the indoor neon signs, and 3 months warranty for electrical parts of outdoor signs, provided they were used in accordance with the care instructions.
Neon Aesthetic Co.® bears no responsibility for the costs incurred in installing the signs, uninstalling the signs or damage caused by the customer while installing the signs. Neon Aesthetic Co.® bears no responsibility for any damage caused by the customer in violation of our care & installation policy.
Neon Aesthetic Co.® reserves the right to update and edit this policy at sole discretion. The returns & refunds policy is embedded into our Terms and Conditions and customer has to read and agree to this policy before purchasing any product at www.neonaesthetic.co.