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Frequently Asked Questions

ORDERING

HOW CAN I ORDER CUSTOM NEON SIGN?

- Use our custom neon sign creator to fully customize the text, colors and size of your neon sign. The price of your design is updated in real time and a preview of your sign is also available.  If you have a logo, great idea or something more specific in mind, just send us a quick FREE design quote request

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

- We accept major credit and debit cards, and also Paypal. Unfortunately at the moment we do not offer any part payment services, but we will add them in near future. We also do not accept cash on delivery as payment method.

CAN I CUSTOMIZE THE READY MADE SIGNS?

- The ready made designs are available with limited customizations like changing the size or color, but nothing beyond this. If you would like something very specific, please use our custom neon sign creator OR send us a free design quote request.

 

PRODUCTS

CAN YOU USE THE SIGNS OUTDOORS?

- Each sign comes with an option to be produced for indoor or outdoor use. Select this option in product page if you need a neon sign for outdoors. Outdoor signs are produced with protective waterproof coating.

CAN I SEE SOME OF YOUR EXISTING DESIGNS?

- Of course! You can check the reviews on our website or get inspired on our Instagram account.

HOW LONG DO THE SIGNS LAST?

- Our LED neon signs are designed to last up to 30 years, with 5 hours per day usage.(50.000h)

ARE THE SIGNS BATTERY OPERATED?

- No, all signs are powered by electric cable. The plug type will be shipped automatically depending on your shipping country (we have plugs available for US, UK, EU and AU). 

CAN YOU DIM THE LIGHT ON THE SIGN?

- Yes, using the free remote control/dimmer provided with each sign.

DO YOU OFFER COLOR CHANGING NEON SIGNS?

- If you're interested in color changing signs, we can offer these on request basis. Please email us at hello@neonaesthetic.co to inquire about prices for your specific design.

WHAT ARE THE NEON SIGNS MADE FROM?

- The neon sign is made from rubber neon piping placed on acrylic board, cut to shape.

HOW DO I ATTACH THE SIGNS?

- You have two options - you can attach the signs with the hooks provided or using a string (provided), same as attaching a picture to your wall. 

WHAT PLUG DO THE SIGNS COME WITH?

- We automatically allocate plug type depending on your shipping address (all orders from US automatically receive US type plug etc). If you prefer a different plug type to your delivery country, you can email us to change this. 

 

SHIPPING

ARE YOU SHIPPING DURING COVID-19?

- Yes, we are fully operational but experiencing some minor delays with carriers. 

HOW LONG ARE YOU SHIPPING TIMES?

- Each neon sign is made to order, so the shipping time includes not just transit by courier, but also the production time. Check our shipping page for full details for your country.

HOW LONG DOES MANUFACTURING TAKE?

- Production time is normally 5 - 12 business days and depends on the size and complexity of the sign. 

I ORDERED TWO PRODUCTS BUT ONLY RECEIVED ONE?

- Some of our products like our neon accessories are located in a different warehouse and may be shipped as a separate package. This is at no extra cost to you. If this is the case, two tracking number will be provided.

 

RETURNS & REFUNDS

WHAT DOES YOUR WARRANTY COVER?

- The warranty is a manufacturers warranty which covers any manufacturing faults, design faults or material faults. It does not cover damage caused by incorrect use or caused by installation.  

CAN I RETURN MY SIGN IF I AM NOT HAPPY WITH IT?

- As all the signs are hand-made to order and unique, we cannot accept returns based on this reason. Only damaged or faulty products can be returned.

ARE LED SIGNS SAFE?

- Yes! Unlike traditional glass neon signs, our LED signs do not heat up with use, are cool to touch and also not prone to easy damage.  

WHAT IS YOUR RETURNS POLICY?

- You can read the full policy here.

WHAT HAPPENS IF MY SIGN IS DAMAGED?

- You should email us when the sign is delivered with a photo proof and our team will contact you asap offering a solution.